Job Summary:

We now have an opportunity for a Receptionist to join us at our busy hotel.  In this role you will be expected to work to the highest standards, delivering efficient and welcoming customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

  • It is imperative that you are flexible to work a variety of shifts on any day of the week to suit business demands
  • You will be asked to work as part of the team as well as being able to take your own initiative and work individually
  • Each of our Receptionists should have good customers service skills, be openly enthusiastic and be well organised
  • This is a very demanding role and we are looking for someone who has great eye for attention to detail and who takes pride in their work

Pay & Reward 

Hours: Full time to include evenings and weekends

Contract: Permanent

Salary: Negotiable dependent on experience, includes bonuses

We will also reward you with:

  • Free leisure club access
  • Employee Recognition Scheme
  • Discounted spa treatments
  • Company Pension (if eligible)
  • Meals on Duty (when applicable)

Main Responsibilities:

  • Dealing with enquiries and bookings by phone, e-mail, letter, fax or face-to-face
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Completing procedures when guests arrive and leave
  • Allocating rooms and handing out keys
  • Preparing bills and taking payments
  • Taking and passing on messages to guests and colleagues
  • Dealing with special requests from guests
  • Answering questions about what the hotel offers and the surrounding area
  • Dealing with guest feedback
  • Completing end of shift cash up and reconciliation procedures and ensuring handover of shifts between personnel.
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
  • Provide reports, as required, for housekeepers and management
  • Deliver excellent customer service, at all times
  • Assist in keeping the hotel reception area clean and tidy, at all times
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
  • Be environmentally aware and dispose of waste according to hotel standards
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Ensure adherence to quality expectations and standards
  • Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other colleagues

Essential Criteria:

  • Hotel reception experience
  • Be able to demonstrate proficiency with IT software such as Excel, Outlook, Word etc
  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business and guests
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties
  • Remain calm, patient and polite, if receiving customer feedback
  • Eligible to live and work in the UK
  • Be able to converse in English

Reporting Lines:

  • Reporting directly to the Reception Manager.

To Apply:

Please send your CV and covering letter to or via post to:

HR Department
Barony Castle Hotel
Old Manse Road
EH45 8QW