Hotel Receptionist

Are you a friendly and professional individual with a passion for hospitality?  Barony Castle Hotel is looking for a Hotel Receptionist to be the welcoming face of our establishment.  If you thrive in a customer-focused environment and enjoy creating memorable guest experiences, we’d love to hear from you!

About Us:

Nestled in the stunning Scottish Borders, Barony Castle Hotel is a historic 16th-century tower house offering a unique blend of tradition and modern hospitality.  Set within 25 acres of beautiful grounds, our hotel provides guests with a peaceful retreat, featuring elegant rooms, an award-winning restaurant, and a luxurious leisure facilities.  We are proud to offer exceptional service and a welcoming atmosphere, making every stay unforgettable.

What We Offer:

Salary: £26,520 per annum, plus share of tips and service charge

Hours: Full-time, 5 shifts on, 3 days off, 8 week rolling rota

  • Company Pension
  • Company funded medical cash plan
  • Discounted high street shopping
  • Free pool & gym access
  • Employee discounts
  • Opportunities for career growth
  • A supportive and welcoming team environment

Your Role:

As Hotel Receptionist, you’ll be responsible for:

  • Guest Check-ins & Check-outs: Ensuring a smooth and efficient process.
  • Customer Service: Handling guest inquiries, providing information, and assisting with requests.
  • Reservations & Bookings: Managing room reservations and coordinating with other departments.
  • Administrative Tasks: Answering phone calls, responding to emails, and processing payments.
  • Problem-Solving: Addressing guest concerns and ensuring a positive experience.
  • Lobby & Reception Area Maintenance: Keeping the front desk and lobby presentable and welcoming.
  • General Maintenance: Reporting issues and ensuring hotel facilities are in top condition.

What We’re Looking For:

  • Excellent communication and interpersonal skills.
  • A professional and friendly attitude.
  • Strong organizational and multitasking abilities.
  • Previous experience in hospitality or customer service is a plus but not essential.
  • Ability to work flexible shifts, including weekends and holidays.

If you’re ready to be the first point of contact for our guests and make a lasting impression, apply today!

To Apply: Send your CV to recruitment@baronycastle.com