Covid-19 Procedures

For your peace of mind during your stay at Barony Castle

In view of the current COVID-19 pandemic we have produced this document to share the additional procedures we have implemented at Barony Castle to ensure not only the safety and well-being of our guests and colleagues, but to give you reassurance that although temporary measures are in place, you will still receive the high level of service you have come to expect at our Hotel.

HELP US ALL STAY SAFE

Please wear a mask when moving around the dining and hotel common areas

2m social distancing rules should continue to be followed as much as possible

Please make use of our hand sanitiser stations

RECEPTION

Hotel Entrance

When you arrive at the hotel we have a disinfection procedure and temperature check in place.

Express Check-In

We will be making pre-arrival calls to answer any questions and take pre-payment of your room.

Cleaning Regime

Greater cleaning frequency of surfaces and guest supplies, with EcoLab Arpal products.

Social Distancing

We have fitted a Perplex screen at reception and floor markers are in place to promote social distance and spacing.

Express Check-Out

Billing by email and a preference for contactless payments.

Luggage Storage

We are unable to offer luggage storage for early or late check outs and we suggest that luggage is left in your vehicle.

ROOMS

Cleaning Regime

Reinforcement of daily cleaning and disinfection measures, as well as deep cleaning and disinfection between guest stays, with EcoLab Arpal products. We are also using chemical cleaning as a final sanitisation stage that kills Covid-19 in under 30 seconds.  Room cleaning during stays is on request.

Linens

On top of Chemical Disinfection, we have added Thermal Disinfection.  Thermal is achieved by washing at min 71 degrees.  Our linens supplier is treating at 76 degrees.

COMMON AREAS & ELEVATOR

Cleaning Regime

Greater cleaning frequency of surfaces and guest supplies.

Capacity Management

Social distancing measures in all common areas.

Lifts

We recommend that stairs are used and lifts are restricted for guests with mobility needs.

RESTAURANT & BAR

Reduced Capacity

Spacing between tables to enable social distancing.

Layout

Priority given to use of outdoor areas.

Operation

Reservations required.

Digital Menus

Download the Barony App, easily accessible via smartphones.   You can order contactless from your table or room.  Single use menus will also be available.

Greater Transparency

Tables setup after guest arrives, cleaning of table and chairs once guest has left.

Room Service

Room service is available, we have also introduced a click and collect service via the Barony App. Only food and drink purchased within the hotel can be consumed on the property.

Cleaning & Food Safety

Compliant with EHO protocols.

Billing

New procedure for in-house guests and contactless payment preferred.

Families

We ask parents to take responsibility that children are social distancing.

Public Toilets

We encourage our residents to use their own bathrooms.

EXTERNAL GUESTS | IN- HOUSE GUESTS

Social Distancing

Compliance with social distancing recommendations.

Hand Hygiene

Wash your hands well and often.

Actively Improving

Please feedback on our hygiene and safety measures and your experience at Barony Castle. Email:  General@baronycastle.com

We are supporting NHS Scotland’s Test and Protect initiative.  Read the Data Privacy Notice here.

Thanks for helping us stay safe.